AK11 believes gaming should be a source of fun, not stress. Our responsible gaming policy helps you enjoy the experience within healthy limits.
Responsible gaming means enjoying gaming mindfully. AK11 is always here for you — if you ever feel something is wrong, reach out to our support team.
For AK11, gaming is more than just winning or losing — it's a unique entertainment experience. We believe that Responsible Gaming A part of healthy living. That's why we have built our platform with every user's well-being in mind.
Millions of people in Bangladesh enjoy online gaming. Most treat it as a leisure activity — which is perfectly normal and healthy. But sometimes, without realizing it, people can become so absorbed that it starts to affect their daily lives. AK11 is here to help you recognize that moment and take action before it becomes a problem.
Our Responsible Gaming This policy was not born out of legal obligation — it comes from genuine care for our users. If you are not happy, AK11's success means nothing.
Problematic gaming does not appear overnight — it develops gradually. The following signs may indicate that your habits are moving beyond safe limits:
If you notice these signs in yourself, don't panic — take it as an opportunity for self-awareness and seek help.
AK11 gives you full control over your own gaming habits. The following tools are available directly from your account settings:
You can set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. Increasing a limit requires a 72-hour review period — reducing it does not.
Decide in advance how much you are willing to lose within a given period. Once you reach that amount, AK11 will automatically alert you.
Set a limit on how long you play in one sitting. When the time is up, AK11 will prompt you to take a break.
At regular intervals, a pop-up will remind you how long you have been playing and how much you have won or lost in the current session.
Temporarily pause your account for anywhere between 24 hours and 6 weeks. You will not be able to log in during this period.
If you feel you need a longer break, choose self-exclusion for a period of 6 months to 5 years. During this time, you will not receive any promotional emails or bonus offers from AK11.
All these tools are completely free and take effect immediately. Using them is not a sign of weakness — it's a sign of awareness.
Minimum Age to Register on AK11 18 Years. This is non-negotiable for us. We verify the age of every new account and request additional identity documents in any case where there is doubt.
If you think a minor might be using your device to access AK11, please take the following steps:
Responsible Gaming The most important aspect is money management. Gaming should never be a primary source of income — it is an entertainment expense. Follow the principles below:
If you or someone you know is showing signs of gaming addiction, AK11 will guide you toward the right support. Our support team is available 24/7, every day of the week.
Various mental health centers and counseling services are available in Bangladesh for professional support. Do not be afraid to reach out — asking for help is the bravest thing you can do.
On AK11, you decide how much time and money you spend. Deposit limits, loss limits, and session limits — all in your hands.
Every user's age is verified at registration. Anyone under 18 is strictly prohibited from accessing AK11 under any circumstances.
Lock your account for anywhere between 6 months and 5 years if needed. No marketing messages will be sent during this period.
At set intervals, AK11 will remind you how long you have been playing and the total amount transacted during the session.
If someone is struggling with gaming addiction, AK11 can help connect them with professional mental health services.
Take a temporary break lasting anywhere from 24 hours to 6 weeks. Apply it at any time — no questions asked.
Log in to your AK11 account and click on the profile icon.
Find the "Responsible Gaming" option in your account settings.
Deposit limit, session time, loss limit, or cool-off — choose whichever you need.
Enter a value and confirm — changes take effect immediately.
Contact us for any questions or concerns related to responsible gaming.
Click the Live Chat button on the site — available 24 hours a day.
[email protected] — responses are typically sent within 24 hours.
Our FAQ page Read more about responsible gaming.
Let us know if you need a referral to a mental health professional.